Switch OLED

Hi, I’m new to Switch, so i have a couple questions and I hope you guys have some answers (ps. I really hope I don’t sound stupid). It’s a new Switch, never been used, I got the bundle with Super Mario Bros Wonder. My right side of the OLED screen is slightly raised up and when I push it down it makes a pop sound kinda but you can’t tell that it’s raised when u look at it but I know it is so that fact bothers me while I’m playing in handheld mode. And my right joycon is slightly sloppier than the left one and it does this even tho it’s locked (it’s shown in a video), so yeah and I called for warranty and they were like that’s normal it has to have some space on the railway and stuff if you want we can call put to Nintendo and send it but if they don’t think that the console is a fail you will need to pay them shipping and stuff. SO IDK WHAT TO DO if it’s a common thing I won’t take it to then and the waiting kinda sucks so yeah.